Executive Summary
This handbook has been fully revised, updated and restructured in 2025–2026. The purpose of the revision has been to ensure full compliance with current Albanian legislation, with the directives and standards of the European Union, and to structure the document according to international professional standards.
Purpose of the Handbook
This handbook serves as a reference document for all employees of Roma Versitas Albania (RVA). It sets out the policies, procedures and standards of conduct that govern the employment relationship and the internal functioning of the organisation.
Primary Audience
- Current RVA employees at all levels;
- New employees during the onboarding process;
- Management and leadership personnel;
- Long-term consultants and collaborators.
⚠ Important Note
This handbook does not replace the individual employment contract or Albanian legislation. In the event of a conflict between the provisions of this handbook and the law, Albanian law prevails. The handbook is reviewed and updated periodically. The latest available version takes priority.
Key Changes in the 2025–2026 Version
- Full update of legal references in line with the Albanian legislation in force;
- Addition of references to EU directives and standards;
- Expansion of the chapter on protection from discrimination and harassment;
- Addition of a gender equality and inclusion policy;
- New structuring with legal boxes, checklists and practical guidance;
- Addition of the Annex with the legal gap analysis table.
Introduction
The Roma Versitas Albania (RVA) Association is an Albanian legal person, registered by Decision No. 5347 of the Tirana Judicial District Court, dated 30.05.2016. It carries out its activity in accordance with the Albanian legislation in force, including Articles 39–53/1 of the Civil Code, Law No. 8788 dated 7.5.2001 and Law No. 8789 dated 7.5.2001, as well as its statute.
RVA focuses on the academic and professional advancement of Roma and Egyptian students and communities, as well as on supporting their employment. As an organisation committed to the values of equality, non-discrimination and human rights, RVA applies high ethical and legal standards in all aspects of its functioning.
Main Objectives of the Handbook
- Help every employee feel informed and confident in their role;
- Serve as a reference for standardised procedures and protocols;
- Support RVA's organisational culture based on respect, professionalism and accountability;
- Ensure compliance with Albanian legislation and EU standards.
⚖ Legal Basis
- Civil Code of the Republic of Albania, Articles 39–53/1
- Law No. 8788, dated 7.5.2001 "On Non-Profit Organisations"
- Law No. 8789, dated 7.5.2001 "On the Registration of Non-Profit Organisations"
- Labour Code of the Republic of Albania (as amended)
Chapter I
Workplace and Office Procedures
RVA aims to create and maintain a professional, safe, healthy and inclusive working environment for all employees.
1.1 Work Environment and Cooperation
- Respect for colleagues, beneficiaries and visitors without any form of discrimination;
- Constructive cooperation and professional representation of the organisation at all times;
- Clear, courteous and transparent communication;
- Avoidance of excessive noise during working hours;
- Notifying the department at least one day in advance of planned meetings.
1.2 Hygiene and Safety
- Keeping work areas clean and tidy;
- Immediate reporting of any potential hazard or accident;
- Compliance with ergonomic rules for desks, chairs and equipment;
- Keeping evacuation routes and emergency equipment clear and functional;
- General cleaning of the workplace every Friday.
⚖ Legal Basis
- Law No. 10237, dated 18.02.2010 "On Safety and Health at Work" (as amended by Law No. 25/2019)
- CMD No. 108, dated 26.2.1997 "On the provision of fire protection"
- EU Directive 89/391/EEC on the safety and health of workers
1.3 Data Protection and Privacy
- Confidential physical documents are kept in locked cabinets;
- Electronic files with personal data are stored only on the internal network;
- Personal data is not shared via email without encryption or proper authorisation;
- Unusable documents containing personal data are destroyed with a shredder;
- Personal devices are not used for confidential data without authorisation.
1.4 Dress Code and Professional Conduct
Employees maintain a dress code appropriate to their position and the day's activity. Conduct must always be professional and respectful towards all parties.
1.5 Official Working Hours
- Working week: 40 hours, 8 hours per day, Monday to Friday;
- Arrival: 09:30–10:00 | Departure: 17:30–18:00;
- The specific schedule for projects is set by the Secretary General.
⚠ Overtime Work
Pursuant to Article 89 of the Labour Code, overtime work is compensated with additional pay or with compensatory leave. Any individual agreement on overtime work must be documented in the employment contract.
⚖ Legal Basis
- Labour Code, Articles 85-90 (working hours and overtime)
- CMD No. 797, dated 26.9.2001 "On personnel rules"
1.6 Access and Key Management
- Keys are held by: the Executive Director, the Secretary General, the Head of Finance;
- A backup copy is held by the Head of Administration;
- Copying of keys requires prior authorisation from the Secretary General;
- Loss of keys is reported immediately to the Secretary General.
1.7 Communication and Meetings
- General meeting: every Monday at 11:00;
- Activity update: on the 1st and 15th of each month;
- Meeting notices are sent at least one day in advance;
- Coordination of major activities: no less than 10 days before the activity;
- The Executive Director or Programme Director must always be in "Cc" for official communication.
1.8 Vehicle, Printing and Equipment Procedure
- RVA vehicles are used only for work purposes by authorised staff;
- Every trip is recorded in the vehicle logbook;
- Unnecessary printing is avoided; digital documentation is encouraged;
- Incoming and outgoing correspondence is recorded in the organisation's protocol register.
Chapter II
Recruitment and Employment
RVA is committed to recruiting qualified personnel in a transparent, fair manner and without any form of discrimination.
2.1 Equality and Non-Discrimination Policy
The recruitment process does not allow any form of discrimination on the basis of:
- Ethnic or national origin (including Roma or Egyptian identity);
- Gender, sexual orientation or gender identity;
- Age, family status or marital status;
- Religious or political beliefs;
- Disability or health condition;
- Any other characteristic protected by law.
⚖ Legal Basis
- Law No. 10221, dated 04.02.2010 "On Protection from Discrimination"
- Labour Code, Articles 9, 32 (equality and non-discrimination)
- Law No. 9970, dated 24.07.2008 "On Gender Equality in Society"
- EU Racial Equality Directive 2000/43/EC
- EU Employment Equality Directive 2000/78/EC
- Charter of Fundamental Rights of the EU, Articles 20-23
2.2 Recruitment Procedure
- The Programme Director and Executive Director approve the job description;
- The Head of Finance confirms the salary level according to the budget;
- The vacancy is published on the website, social media and institutional contacts;
- The selection panel reviews the applications;
- Interview with 2–3 shortlisted candidates;
- Verification of references and documents;
- Job offer and signing of the contract.
Checklist – Recruitment
- Job description approved and updated
- Vacancy published on a minimum of 2 channels
- Evaluation panel formed with 3 members
- Evaluation criteria set in advance
- Interview minutes documented
- References verified
- Written job offer before signing
- Contract signed and archived
2.3 Orientation for New Employees
On the first day of work, the employee is introduced to:
- RVA's history, mission, values and organisational structure;
- The operational policies and procedures set out in this handbook;
- The internal reporting and communication system;
- The conflict of interest and confidentiality policies;
- The duties and objectives of the new position.
2.4 Personnel Files
Each employee's file must contain: the original employment contract, the job description (ToR), the CV and qualification documents, a copy of the work booklet, a copy of the identification document, the annual performance evaluations, training documentation, and any official correspondence related to employment.
Files are considered confidential. Access is allowed only to the Executive Director and the Head of Finance.
⚖ Legal Basis
- Labour Code, Article 22 (employer's obligations regarding documentation)
- Law No. 9887/2008 "On the Protection of Personal Data"
- GDPR – Reg. (EU) 2016/679
Chapter III
Conditions of Employment
3.1 The Employment Contract
Each employee signs an individual employment contract pursuant to Article 21 of the Labour Code, which must contain: the names of the parties, the place of work, the job title, the start date, the basic salary and pay frequency, the duration of the working week, the notice period for termination, and a reference to the collective agreement.
⚖ Legal Basis
- Labour Code, Articles 21-24 (form and content of the contract)
- Labour Code, Articles 141-156 (termination of the contract)
- EU Directive 2019/1152 on transparent working conditions
3.2 The Probation Period
The probation period may not exceed 3 months for ordinary jobs and 6 months for managerial positions (Article 140 LC). During this period either party may terminate the contract without a notice period, while the employee enjoys all other legal rights.
3.3 Pay and Bonuses
- The minimum salary always respects the statutory minimum wage set by CMD;
- An annual salary review is carried out based on the performance evaluation;
- Bonuses are awarded according to performance and budget availability;
- Salary confidentiality is protected as personal information.
⚖ Legal Basis
- Labour Code, Articles 108-117 (pay, pay period, deductions)
- CMD on the minimum wage in force (reviewed every year)
- EU Directive 2022/2041 on adequate minimum wages
3.4 Social and Health Contributions and Tax
- Social contributions: the employer 15% and the employee 9.5% of gross salary;
- Health contributions: 1.7% from the employer and 1.7% from the employee;
- Personal income tax (PIT): applied according to the progressive scale;
- The Finance Department is responsible for calculating and paying the obligations.
Note
Contribution rates may change with legal amendments. The employee has the right to be informed each month of the amount of contributions and tax withheld.
3.5 Leave
Official Holidays
Employees receive paid leave on all official holidays set by CMD. RVA's offices are closed on these days, except in emergency cases.
Annual Leave
Full-time employees are entitled to 22 working days of paid annual leave.
Annual Leave Rules
- Minimum leave under LC Article 73: 20 working days — RVA offers 22 days;
- Leave is split: up to 15 calendar days (1 July–31 August); up to 13 days (1 September–31 March);
- Notice: at least 15 days before the planned date;
- Cash compensation is allowed only if the employment relationship ends without the leave being used.
Sick Leave
- Absence of up to 1 day: deducted from annual leave;
- Absence of 2–3 days: a medical report is required;
- Up to 14 working days with a medical report: not deducted from annual leave;
- Over 14 days: documented with the health insurance authorities.
Maternity / Parental Leave
- Mothers: 365 days in total (35 days before birth + 63 days after birth mandatory + the remaining portion optional);
- Fathers: 3 days of paid leave after the birth (Article 132/1 LC);
- Funding: 80% of the average daily salary for the first 150 days; 50% up to 365 days;
- The employer cannot oblige the employee to return before the statutory leave.
⚠ Important Addition – 2025 Version
Pursuant to Articles 131-132/1 of the Labour Code (as amended), maternity leave is 365 days in total. The old version incorrectly presented a period of 35+42 days. This has been CORRECTED.
Unpaid Leave
- Available for employees with more than 1 year of work, up to 30 calendar days per year;
- Requires prior approval from the Executive Director.
Special Paid Leave
- Employee's marriage: 3 days of paid leave;
- Death of a spouse, parents, children: 5 days of paid leave;
- Serious illness of close relatives: up to 10 days of unpaid leave.
⚖ Legal Basis
- Labour Code, Articles 72-82 (rest leave)
- Labour Code, Articles 131–133/1 (maternity and parental leave)
- EU Directive 2019/1158 on work-life balance
- EU Gender Equality Directive 2006/54/EC
3.6 Termination of the Contract
Voluntary Resignation
- Written notice at least 30 days before departure (Article 153 LC);
- Handover of inventory and documentation during the final week;
- Payment for days worked and unused leave in accordance with the law.
Dismissal with Notice
The employer may terminate the contract with written notice (Article 144 LC) in the following cases: irremediable decline in performance; unjustified absence for 3+ consecutive days; breach of the rules; repeated disciplinary breaches.
Dismissal without Notice — Causa Justa
Pursuant to Article 147 LC, only for serious reasons: intentional damage to property; fraud or document forgery; criminal activity; disclosure of confidential information; flagrant contractual breach.
⚠ Important – Legal Procedure
- Every dismissal must be preceded by a documented disciplinary procedure;
- The employee has the right to be heard (Article 145 LC) before any decision;
- An employee dismissed without cause has the right to compensation (Article 155 LC).
⚖ Legal Basis
- Labour Code, Articles 141–160 (termination of the contract)
- Labour Code, Article 147 (causa justa)
- Labour Code, Article 155 (compensation)
3.7 Conflict of Interest
The employee must: immediately declare any actual or potential conflict of interest; abstain from decision-making when in a conflict of interest; document any conflict situation.
3.8 Confidentiality
The confidentiality obligation covers organisational strategies and plans, financial resources, the personal data of staff and beneficiaries, as well as information on donors and partners. This obligation continues even after the end of the employment relationship.
3.9 Inventory and Property of the Organisation
The employee is responsible for any organisational property entrusted to them. It is forbidden to move equipment without authorisation, to use it for personal purposes, and to damage or neglect it. Inventory is handed over in full during the departure procedure.
Chapter IV
Professional Development and Evaluation
4.1 Performance Evaluation
Frequency and Evaluation Process
- Informal evaluation every 6 months — direct manager;
- Formal annual evaluation — with the Executive Director;
- Continuous operational feedback — throughout the year.
The evaluation covers: performance against objectives, achievements and challenges, professional conduct and ethics, training needs, and objectives for the coming period. The results affect salary review, promotions, and the training plan.
4.2 Promotions
Internal staff members are encouraged to apply for vacant positions. The evaluation criteria are: specific professional skills, previous training, length of service and contribution to RVA, and the results of evaluations. Promotions depend on organisational needs and budget availability.
4.3 Training and Staff Development
- Training needs are identified each year during the performance evaluation;
- Training is funded according to budget availability and project programmes.
The main training areas: technical and professional skills, managerial and communication skills, human rights protection, data protection, and language and digital competences.
⚖ Legal Basis
- Law No. 15/2019 "On Employment Promotion"
- National Strategy for Education and Vocational Training 2021–2026
- EU Youth Strategy 2019–2027
- European Education Area 2025
Chapter V
Data Protection and Privacy
5.1 Legal Basis and Principles
- Lawfulness and transparency: data is collected only on a legal basis;
- Purpose limitation: data is used only for the stated purpose;
- Minimisation: only the necessary data is collected;
- Accuracy: data is kept accurate and up to date;
- Storage limitation: deletion once the purpose has been achieved;
- Integrity and confidentiality: adequate technical and organisational measures.
⚖ Legal Basis
- Law No. 9887/2008 "On the Protection of Personal Data" (as amended by Law No. 82/2020)
- GDPR – Regulation (EU) 2016/679 (Articles 5-11)
- Commissioner for the Right to Information and the Protection of Personal Data
5.2 Rights of Data Subjects
- The right of access: to receive confirmation and a copy of personal data;
- The right to rectification: to correct inaccurate data;
- The right to erasure ("the right to be forgotten");
- The right to restriction of processing;
- The right to object to processing;
- The right to data portability.
Requests are addressed in writing to the Executive Director and are handled within 30 days.
5.3 Security Measures
- Locked cabinets for confidential documents;
- Encrypted systems with restricted access;
- Annual staff training on data protection;
- Periodic auditing of systems and procedures;
- A breach reporting procedure within 72 hours (in accordance with GDPR).
5.4 Operational Guidance for Employees
Checklist – Data Protection
- Collect only the necessary data
- Inform the person of the purpose of the collection
- Store data securely (encryption, password)
- Do not share data with third parties without a legal basis
- Report any breach to the Executive Director within 24 hours
- Delete or anonymise data when it is no longer needed
- Do not transfer personal data outside the EU/USA without adequate safeguards
Chapter VI
Safety and Professional Conduct
6.1 Safety and Health at Work
Employees' obligations: compliance with safety protocols; immediate reporting of incidents; proper use of safety equipment; participation in periodic safety training.
6.2 Emergency Protocols
Fire and Evacuation
- Activate the fire alarm;
- Evacuate via the marked routes — do not use the lift;
- Gather at the assembly point outside the building;
- Report any absence to the emergency officer.
Medical Incidents
- Provide first aid if you are trained;
- Notify the supervisor and the medical services — 127 (Emergency);
- Document the incident for the HR Department.
6.3 Professional Conduct Policy
All employees are expected to show: respect towards colleagues, superiors, donors and the community; constructive cooperation; confidentiality; non-discrimination and tolerance of diversity.
Not tolerated: discrimination; moral or sexual harassment; violent or threatening behaviour; misuse of organisational resources.
Chapter VII
Protection from Discrimination and Harassment
RVA is fully committed to eliminating any form of discrimination, harassment or violence in the workplace. This policy applies to all employees, consultants, partners and visitors.
7.1 Protection from Discrimination
RVA strictly prohibits any form of discrimination on the basis of: race, colour, ethnic origin; gender, pregnancy, sexual orientation; age; disability; religion; political belief; socio-economic or minority status.
⚖ Legal Basis
- Law No. 10221/2010 "On Protection from Discrimination"
- EU Racial Equality Directive 2000/43/EC
- EU Employment Equality Directive 2000/78/EC
- Charter of Fundamental Rights of the EU, Article 21
- EU Roma Strategy 2020–2030
7.2 Policy against Sexual Harassment
Sexual harassment is any unacceptable conduct of a sexual nature that violates dignity or creates a hostile, degrading or offensive working environment. The organisation takes preventive measures, investigates every complaint with rigour and confidentiality, applies proportionate disciplinary measures, and ensures full protection of the complainant from retaliation.
7.3 Complaint Procedure
- The affected person reports in writing to the Executive Director (or to the Board if the former is involved);
- RVA opens a confidential investigation within 5 working days;
- The parties are given the right to be heard and to submit evidence;
- The decision is taken within 30 days and documented;
- The parties are notified of the results and the measures taken.
Protection from Retaliation
RVA does not tolerate any form of retaliation against persons who report discrimination or harassment. Any act of retaliation is considered a serious disciplinary breach. The employee may also complain to the Commissioner for Protection from Discrimination.
Chapter VIII
Ethics and Disciplinary Procedures
8.1 Ethical Principles
- Integrity: actions that may lead to misuse are avoided;
- Transparency: information is communicated accurately and in a timely manner;
- Accountability: each employee is responsible for their actions;
- Respect: every person is treated with dignity;
- Confidentiality: internal information is strictly protected.
8.2 Disciplinary Procedure
- Documentation of the incident/breaches by the direct supervisor;
- Written notification to the employee of the charges;
- Hearing: the employee presents their explanation within 5 working days;
- Internal investigation if required;
- Decision by the Executive Director, after consulting the Secretary General;
- Written notification of the decision and reasoning;
- Archiving in the personal file.
Escalation of Disciplinary Measures
- Verbal warning — for minor first-time breaches;
- Written warning — for repeated or moderate breaches;
- Paid suspension — for serious breaches;
- Dismissal with notice — for serious or repeated breaches;
- Dismissal without notice — only for causa justa (Article 147 LC).
8.3 Ethics and Conduct with Third Parties
- Official communication on strategic matters requires the prior approval of the Executive Director;
- Conflicts of interest with third parties are declared immediately;
- Actions that damage the organisation's reputation are handled under the disciplinary procedure.
Chapter IX
Technology and Cybersecurity
9.1 Email and the Internet
All official email devices and accounts are the property of RVA and are used only for work purposes. The following are strictly prohibited:
- Sending offensive, threatening, discriminatory or harassing messages;
- Accessing, storing or distributing inappropriate materials;
- Commercial activity or political activism through the organisation's systems;
- Distributing copyright-protected materials without permission;
- Distributing confidential information without authorisation.
9.2 Cybersecurity
- Use of strong passwords and changing them periodically;
- Locking the screen when leaving the computer;
- Not using public Wi-Fi networks without a VPN;
- Immediate reporting of any cyber incident;
- Not using USBs or external devices without authorisation.
⚖ Legal Basis
- Law No. 9887/2008 "On the Protection of Personal Data"
- GDPR – Reg. (EU) 2016/679, Article 32
- Law No. 9918/2008 "On Electronic Communications"
- EU NIS2 Directive 2022/2555 on cybersecurity
Chapter X
Inclusion, Diversity and Equality
This chapter reflects RVA's fundamental commitment to the values of equality and inclusion as an organisation focused on the rights of the Roma and Egyptian communities.
10.1 RVA's Commitment
- To promote and protect equality and non-discrimination within the organisation;
- To reflect the diversity of the communities it serves;
- To respect the cultural and religious identity of employees;
- To offer equal access to training and career opportunities;
- To ensure reasonable accommodation for employees with disabilities.
10.2 Gender Equality
- Equal pay for equal work, regardless of gender;
- Equal access to leadership positions;
- Equal training and promotion opportunities;
- Respect for family and parental obligations.
⚖ Legal Basis
- Law No. 9970/2008 "On Gender Equality in Society"
- National Gender Equality Strategy 2021–2030
- EU Directive 2006/54/EC on gender equality
- EU Gender Equality Strategy 2020–2025
10.3 Rights of the Roma and Egyptian Community
As an organisation founded by and for the Roma and Egyptian community, RVA respects and promotes Roma identity, language and culture; combats stigmatisation and negative stereotypes; applies Law No. 96/2017 "On the Protection of National Minorities"; and contributes to the objectives of the National Strategy for the Roma.
⚖ Legal Basis
- Law No. 96, dated 13.10.2017 "On the Protection of National Minorities"
- National Strategy for the Integration of Roma and Egyptians 2021–2025
- EU Roma Framework Strategy 2020–2030
- Recommendation of the Council of the EU, 12 March 2021 — equality and inclusion of the Roma
Annex I: Legal Gap Analysis
The table below presents the main legal issues identified during the review of the handbook, with the corresponding recommendations.
| Section |
Issue |
Albanian Law |
EU Law |
Recommendation |
| Ch. I – Overtime work |
The handbook stated that no financial compensation was offered |
Labour Code, Articles 88-90 |
Directive 2003/88/EC |
Harmonise the policy; additional compensation or compensatory leave |
| Ch. III – Maternity leave |
Incorrect period: 35+42 days |
Labour Code, Articles 131-133/1 |
EU Directive 2019/1158 |
CORRECTED: 365 days in total |
| Ch. III – Paternity leave |
Only 3 days of paternity leave |
Labour Code, Article 132/1 |
EU Directive 2019/1158 |
Review; the directive recommends a min. of 10 days |
| Ch. III – Pay |
No reference to the statutory minimum wage |
CMD on the minimum wage |
EU Directive 2022/2041 |
ADDED: reference to the CMD and the directive |
| Ch. V – GDPR |
Outdated reference to Law No. 9887/2008 only |
Law No. 82/2020 |
GDPR Reg. 2016/679 |
ADDED: the 2020 amendments; the 72-hour deadline |
| Ch. VII – Discrimination |
No reference to the Commissioner |
Law No. 10221/2010 |
EU Directive 2000/43/EC; 2000/78/EC |
ADDED: Commissioner; EU Roma Strategy |
| Ch. VIII – Discipline |
Deficient procedure; no right to a hearing |
Labour Code, Article 145 |
EU Charter of Fundamental Rights, Article 47 |
ADDED: right to a hearing; escalation of measures |
| Was missing |
Chapter on gender equality |
Law No. 9970/2008 |
EU Directive 2006/54/EC |
ADDED: new Chapter X |
| Was missing |
Reference to the Minorities Law |
Law No. 96/2017 |
EU Roma Strategy 2020-2030 |
ADDED: Article 10.3 |
| Was missing |
Cybersecurity |
Law No. 9918/2008 |
NIS2 Directive 2022/2555 |
ADDED: expanded Chapter IX |
Annex II: EU References
Fundamental EU Instruments
- Charter of Fundamental Rights of the EU (Articles 20-23 and 47)
- European Pillar of Social Rights — Principles 2, 5, 9, 10, 11
Anti-Discrimination Directives
- Racial Equality Directive (EU) 2000/43/EC
- Employment Equality Directive (EU) 2000/78/EC
- Gender Equality Directive (EU) 2006/54/EC
Labour Legislation
- Transparent Working Conditions Directive (EU) 2019/1152
- Work-Life Balance Directive (EU) 2019/1158
- Adequate Minimum Wages Directive (EU) 2022/2041
- Working Time Directive (EU) 2003/88/EC
Data Protection and Technology
- GDPR – Regulation (EU) 2016/679
- NIS2 Directive (EU) 2022/2555 on cybersecurity
Social and Strategic Policies
- EU Roma Framework Strategy 2020–2030
- Recommendation of the Council of the EU (12 March 2021) on the Roma
- EU Gender Equality Strategy 2020–2025
- EU Gender Action Plan III 2021–2025
- European Child Guarantee 2021
- EU Youth Strategy 2019–2027
- European Education Area 2025